Harnessing GenAI – From Theory to Practice

Course Language

English

Course Objective and Content

Participants will learn how to use GenAI to extract valuable insights from unstructured data, optimize workflows, and make data-driven decisions. Through real-world case studies and interactive exercises, they will develop a deep understanding of four key factors:

1. Reducing ambiguity
2. Maintaining context
3. Leveraging internal data
4. Structuring unorganized information

Day 1 – Fundamentals & Inspiration

• Introduction to GenAI: The importance of precise prompts and contextual queries
• Leveraging internal data: Unlocking hidden knowledge sources
• Case Study: How GenAI transforms unstructured documents into actionable insights

Day 2 – Interactive Exercises & Deep Dive

• Avoiding ambiguity: Hands-on examples of how unclear phrasing affects AI responses
• Context management: Multi-step dialogue scenarios for consistent results
• Workshop: AI-powered analysis of CRM data and customer communications

Day 3 – Scaling & Strategic Implementation

• Developing a company-specific GenAI strategy
• Application scenarios: Using GenAI for marketing, sales, and customer service
• Roadmap & Best Practices: Effectively integrating GenAI into daily workflows

By the end of the training, participants will have a practical toolkit for effectively utilizing GenAI. They will recognize opportunities for improvement in their data processes, enhance workflows, and boost efficiency through AI-driven insights.

Course Participants

This training is designed for professionals and decision-makers who use Microsoft Dynamics solutions and want to leverage the potential of Generative AI (GenAI) effectively.

Prerequisites

None

Duration

3 Days

Dates and Times

You can find the course dates to the right of this training description or under "Training Dates."

The training begins daily at 9:00 AM and is expected to end at 5:00 PM.